Our Top 3 Takeaways Being Named ‘Young Gun’ Finalist In The 2022 Australian Mortgage Awards
We’re proud to have celebrated with the best in the industry at the Australian Mortgage Awards over the weekend, and be named as a finalist in the ‘Young Gun of The Year’ Award. Like most in the category, we’ve been in business around two years, with the majority of those in the room having been in the industry anywhere from the 1-20+ year mark. Everyone who’s in the room though, has obviously done extremely well. So, it’s interesting to consider – what do we all have in common? What’s the biggest shared challenge? And, what’s everyone talking about?…
The number 1 takeaway...
Common to everyone in the room is a shared focus on putting the customer first, i.e. focussing dedication wholeheartedly on the customer outcome. We’re in that room because we want to achieve good outcomes for customers, and it’s in every fibre of our bones. At JD Capital, as The Investment Lending Experts, we’ve seen that investment success ourselves, and so we want to share that outcome of the benefits and impact of financial freedom. The question of ‘how can we improve the process at every single customer touchpoint?’, being a guiding compass for everyone.
BY JYH KAO_PUBLISHED ON OCTOBER 17, 2022
On the left: Jyh Kao. On the right: ‘In the room, on the night’ – 2022 Australian Mortgage Awards
Next, comes a touch of resilience
The majority of us have led customers, and even started our businesses at the height of some of the most trialling times in recent memory. But our ability to bounce-back and guide our clients in very specific ways complimentary to our unique passions and experience are what has seen each of us develop very niche areas within our industry. At JD Capital, our focus is on helping budding and savvy investors be financially confident to grow their property portfolio. Around the room, it was interesting to see a real mix of audience focus – some working purely with high-net-worth clients, and others in commercial lending, right through to asset and equipment finance. There was even a full time pilot who’s also a full time broker – specialising in building his audience with a focus on his airline industry network.
It’s all evidence for the way studies have shown that resilience correlates with innovation within industries. There’s now over 20,000 brokers in the country, processing a greater share of the loan market than ever, around 70%.
Understandably, the hot topic was – how do we best scale in order to best create impact?
The consensus seems to be an understanding of how to best leverage as a broker, your time. Investing in streamlining the lengthy end to end process, keeping the expertise of the broker within a team at the top and tail ends of the deal and customer journey without compromising the experience.
The biggest challenge without a doubt is also raising interest rates. Leading fruitful conversations with customers about the impacts, and guiding customers around how they can navigate through these testing times. Working with lenders and being practised in workshopping scenarios, brokers can model out scenarios with customers to consider a number of options. So that if interest rates are raised by X%, a helpful future plan is already in place.
It’s fun to have a red carpet… but Leaders know the focus is always customer first. Backed by resilience that drives innovation. Supported by process.
